Packaging Instructions

Remove the media from the computer. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard or microdrive etc.
Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.
Handle a hard disk drive carefully, even if it is damage, it is a fragile component.
Wrap media in an anti-static bag or similar material to prevent electrostatic discharge.
Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a standard hard drive.
Pack securely with foam or bubble wrap so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. The heavier the unit, the more insulation required.
Make sure it is clearly labeled as FRAGILE and don't forget to include completed and signed evaluation request form, or a Confirmation number.